0 Item(s)
Orders, discount codes and gift certificates. Delivery time, tracking packages and Leveranstid, shipping areas. Questions about credit card payment and vouchers. Pre or Back-Order Policy. Returns, exchanges and complaints. Telephone, email, online chat.
Orders
Delivery & Shipping
Payment
Pre or Back-Order
Returns
Contact
Ordering
1. Do I need to register for an account when I place an order for the first time?
2. How do I cancel or change an order that I placed?
3. What kind of payment methods do you accept?
4. What kind of sales taxes will be incurred on my purchases?
5. How do I track the order that I placed?
6. What do I do if I never receive the order that I placed?
Privacy & Security
1. How do you treat my personal information that is collected through your website?
2. What kind of online shopping system do you use and is it safe for handling my personal information?
Shipping
1. How long does it take to process my order?
2. How long does it take for the order to ship to my place?
3. How long does it take to ship an international order?
Returns & Exchanges
1. How do I return or refund a product that I purchased?
2. Who is responsible for the shipping and handling costs of product returns or refunds?
No Obligation To Sell Mispriced Products Or Services
Pre-Order PolicyPre-Order Policy
Special Program Discounts
Discounts for Federal / Local Law Enforcement and Active Canada/US Military Personnel
1. Do I need to register for an account when I place an order for the first time?
No, you can place an order without registering for an account. However, as a part of the ordering process, an account will be created for you for the ease of placing your future orders. Please note down the e-mail address and password you have provided us, in order to log in to your account to place your future orders. Having an account with us will make the ordering and shipping process much easier and smoother.
2. How do I cancel or change an order that I placed?
All credit card and Paypal orders are processed immediately. You may cancel your order online, or one of the following:
The special order can't be cancelled
- These products are manufactured accordingly. All "estimated shipping dates" for these products are our best estimate for when the product is expected to arrive in our warehouse to be shipped. When placing an order, you therefore have NO right of withdrawal. Neither covered by our standard 30-day return policy. With the exception of special instances of upgrade requests all sales of these products are final. Defective special order items are fully protected by manufacturer warranty program and will be repaired, exchanged or replaced as per the conditions of that warranty.
A deposit for special order is an amount given by a recipient as security for the performance of an obligation by the recipient. This amount are not refundable
3. What kind of payment methods do you accept?
Payments may be made with Cash, Credit Card (Visa, MasterCard, American Express, Discover, JCB, Diner's Club and EnRoute. ), Debit Card (with either a Visa or MasterCard logo are supported and treated just like a credit card), EMT(refer link). EMT is a much preferred method as it is easy and it saves us both time and money! The EMT address to use is: [email protected]
Card types that are currently not compatible with PayPal Merchant Services are:
- Procurement and private label credit cards (such as a department store credit card).
- Debit cards requiring a numeric password and pin-pad for entry.
4. What kind of sales taxes will be incurred on my purchases?
Goods and Services Tax (GST) will be charged to all orders placed within Canada. GST as well as the Provincial Sales Taxes (PST) will be charged to all orders placed within British Columbia. Orders placed out side of Canada will not be charged any taxes.
After your item has been processed and shipped, we will send a shipping confirmation letter to the email address that you provided when you placed the order (the same e-mail address that you use to log in to your account with us). The shipping confirmation letter will include the tracking number, if available. Shipping within Canada takes anywhere from 3 to 7 business days. Shipping to the U.S.A. takes anywhere from 3 to 10 business days. Shipping times may increase during holidays.
6. What do I do if I never receive the order that I placed?
If the shipment has not arrived within three weeks since you placed your order, please contact us and we will get in touch with the shipping company. If further investigation confirms that the product(s) was/were lost, we will re-process your order and resend your order to you with no additional costs.
Privacy & Security
1. How do you treat my personal information that is collected through your website?
Your private information which includes, but is not limited to, your email address, mail address, phone number and other personal information would never be used by or sold to another party. Brandon Optics protects your private and personal information very seriously and practices topmost due diligence in ensuring the privacy and security of our website. Your personal information will only be used within this website. If you signed up for our newsletter, we may occasionally send you emails in regards to our promotions, events and such. For any questions or concerns about sharing your private information with us, feel free to contact us via e-mail or phone.
2. What kind of online shopping system do you use and is it safe for handling my personal information?
Our web site uses the 3D Cart shopping engine. 3D Cart shopping engine uses Secured Hosting and 128 bit SSL certified security. 3D Cart shopping system is a respected and secure online shopping system, moreover, a participant in the TRUSTe Privacy Seal Program. You can find out more about the 3D Cart system at http://www.3dcart.com
Shipping
1. How long does it take to process my order?
Once an order has been placed, an email notification will be sent to our shipper for the preparation of the package. The process to package and ship the product takes 2 to 3 business days. We use Canada Post and UPS as our regular retail shipping courier. We reserve right to change carrier and/or choose expedited shipping method, and keep you informed.
In order to have the broadest selection possible, some of our products are stored in our supplier's warehouses. When a special order is placed, the product is first shipped to our warehouse and then shipped to you as soon as we receive it.These orders will require slightly longer processing/shipping times than our regularly stocked items. Please allow a few extra days to receive your order. Please Note: All Special Order items are FINAL SALE and refunds cannot be processed. Please ensure that you have selected the correct item prior to purchase.
Shipping within Canada takes anywhere from 2 to 7 business days. Shipping to the U.S.A. takes anywhere from 3 to 10 business days. Shipping times may increase during holidays.
3. How long does it take to ship an international order?
International shipping takes anywhere from 5 to14 business days. We ship to a number of countries outside of Canada. Currently we mainly ship to countries in the North and South Americas. The list of the countries that we ship to changes periodically. Please email us if you would like to know if we can ship to your country. Please note that you are responsible for any duties or taxes payable within your country.
The web pages for items not included in the FREE shipping offer will indicate that message on the item web page. To view your shipping charges, simply add items to your cart, under the "Calculate shipping" section, enter your state(province), and zip code, then click calculate button, and your shipping charge for the items currently in your cart will be displayed.
- Scopes are specifically made to Canadian/USA Military specifications
- Exportation of some brands night vision equipment and laser rangefinding devices are prohibited
- Exportation requires a Canada/USA Export license
Non-returnable Items: The following items are sold as final sale items and are non-returnable:
- eyepieces, barlows, diagonals and other optical accessories
- Infrared Laser, illumination device
- imaging equipment with electronic sensors including autoguiders, daylight/night vision and thermal imaging devices & accessories.
- special order items - this will indicated at time of ordering. Special order parts are not returnable or cancelable once ordered.
- custom crafted products
- purchases items in Blow Out & Clearance category such as clearence model, open-box, negotiated offer etc
Items with a manufacturer defect will be replaced in the first 30 days after purchase if returned in original packaging. The manufacturer‘s warranty applies beyond the 30 days
1. How do I return or refund a product that I purchased?
In order to process a return, you will have to contact us beforehand to tell us about the problems associated with the product. Subsequently, we will be able to arrange a repair or replacement for you. Once we have obtained your information, you will need to ship the product back to us with issued RMA No (A return merchandise authorization) in its original packaging and contents.
2. Who is responsible for the shipping and handling costs of product returns or refunds?
The shipping and handling costs for products shipped from your location will be incurred on you. Shipping and handling costs for products shipped from us to you will be paid by Brandon Optics or our Suppliers.
Back-Order Policy
A back order is an order for the goods that cannot be filled at the current time due to a lack of available on-site inventory. The item may be available in the manufacturer's available inventory, or the supplier may need to still manufacture more of the product. Back ordered items can be ordered on our website to ensure your place in line.
The item I want to buy is "On Back Order", when can you get it in stock?
We regularly update our website to make inventory available as soon as we receive shipments from our suppliers. The best way to be notified when an item is in stock again is to sign up using the "Out of Stock!" notification section of the out of stock product's page.
Why is my credit card, debit card or PayPal account charged when the item is back ordered?
Back Order items are very popular and sell out extremely quickly. For this reason, we allow customers to reserve these items by placing a Back Order. When you place an order for a back ordered item, we process the full cost of the item(s) just as we process payments for in-stock items. Payment guarantees your place in line, allowing you to receive the item at the earliest possible date. You can cancel your order any time before it ships for a full refund.
When can I get my purchase that is currently Back Ordered?
We cannot guarantee a specific ship date as product availability is determined by the manufacturers. We will ship back ordered items as soon as we receive them in our warehouse. Orders are shipped on a first ordered first served basis. You can check product expected arrival dates with us by emailing us at [email protected].
2020 and 2021 have seen massive impacts to the supply chains and transportation logistics around the world that have made it difficult and unpredictable for manufacturers, suppliers and retailers to have a good supply of stock and to predict when stock will be available.
Pre-Order Policy
Simply put, a pre-order is an order you can make for a new item before it is in stock and available for delivery.
By placing a pre-order with Brandonoptics you will receive the highest priority order fulfillment. We fill pre-orders based on the order they are received. Pre-orders are also processed prior to any in stock order received. Thus, pre-ordering helps ensure you will receive the most sought after collectibles.
No, when an item opens for pre-order, we don't always have the full details on availability. Generally speaking, the estimated arrival date is accurate. However, it's not uncommon for manufactures to miss dates. Always check the product item page for the most up to date information on availability.
What are the chances that my pre-order will not be filled?
Remote. The only instances where a pre-order will not be filled are if the manufacture cancels or modifies a case assortment or simply short ships our order. In the event of short shipment, we will prioritize filling pre-orders based on the order they were received. We will then cancel all other outstanding pre-orders and issue full refunds for those orders. We will not offer any compensation to customers for preorders that we are unable to fill based on our supplier short-shipping an order.
Because of the logistics associated with the secure storage of credit card information we charge the full amount at the time of purchase. We understand that it can sometimes be inconvenient to pay the full amount upfront and are currently working on a solution that will allow us the option to offer a pay when it ships model.
Normally No! But you may transfer the order over to someone else (the order cannot be canceled but can be redirected), we would very happy to be help.
Always check the product item page for the most up to date information on product availability.
What if I order multiple items, can I combine in stock and pre-order items?
Yes of course you can combine in stock and pre-order items. Normally we will hold your order until all items come in stock and ship all items together. For domestic customers we will at our discretion, ship in stock items at once and then process pre-orders when they arrive. Note, if you wish for your in stock items to ship immediately then place a separate order for in stock items only.
How long will it take you to ship out my preorder once you?ve received the items.?
We begin filling pre-orders the day we receive the items. We process and ship orders 7 days a week so in most instances you can expect to receive your shipping notification in one business day.
No Obligation To Sell Mispriced Products Or Services
Brandon Optics shall have the right to refuse or cancel any orders for any lawful reason, including without limitation products/services listed at an erroneous price, rebate or refund, or containing any other incorrect terms, information or typographical errors, or orders involving potential fraud or account abuse as determined by Brandon Optics in its sole discretion. Brandon Optics shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit/debit card charged. If your credit/debit card has already been charged for the purchase and your order is canceled, Brandon Optics will promptly issue a credit to your credit/debit card account in the amount of the charge.
Product Images Accuracy Claim
Image does not guarantee 100% accuracy of product depiction. Please refer to the description and item number for verification of the item you are purchasing.
We will price match whenever possible for pricing listed from another Authorized Dealer in Canada. Shipping cost will be added on top of the price matched item when the product needs to be shipped.
Must be identical products and must be in stock.
All price matched sales are FINAL. No refund or exchange. Manufacture warranty applies.
We reserve the right to the final decision on price matching.